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IT Service Management Consulting
We plan and implement IT service management processes adapted to the unique IT environment of your organization.
We Improve incident management, IT asset management, change management, knowledge management in your company.
We optimize an ITSM platform like ServiceNow® or Jira to organize and standardize IT procedures.
Challenges:
- Inefficiency of IT support across distributed business units
- Complexity of monitoring vendors’ performance
- Failure to manage multiple IT service vendors with different SLAs and overlapping areas of responsibility
- Inability to assess IT employees’ performance
- Lack of preventive efforts in IT service management
One-time consultation
For instance:
Your company needs to process changes caused by outsourcing or insourcing particular IT services
DSB can perform needed integrations between the ITSM solutions of different IT departments, configure your Service Level Management and implement different workflows for different service units.
Your IT support is suffering from a low user satisfaction rate
Our ITSM consultants can help you enhance users’ satisfaction by revealing the potential of service portals and Knowledge Management or setting up satisfaction surveys.
Ongoing improvements
The fine-tuning of IT services is a continuous process, which is why it’s common to work in cycles to identify weak spots and eliminate them.